Attain appoints Director of Performance & RevOps following customer survey
After conducting Voice of Customer research, Attain is pleased to officially announce they have appointed Alexandra Donaghy as the company’s Director of Performance & RevOps to ensure all accounts continue to realise a positive return on investment amid growth.
“Attain is committed to ensuring the best possible results for our clients,” says Chief Executive Officer Sharn Piper. “The newly created role speaks to that commitment as we recognise the importance of a Director focused on ensuring positive outcomes.”
After experiencing substantial growth over the last few years, some of the feedback brought attention to the challenges that can come about in terms of resourcing – particularly around time and availability.
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Insights from Voice of Customer Research Drive High-Quality Service Focus
That Voice of Customer research gave the leadership team those insights and highlighted to them the fact that they wanted to maintain a high quality of service to clients.
Attain’s Director of Brand, Anthony Simons, says Alex was chosen for the new role due to her breadth of experience and her passion for people and results.
“Alex has a big love for people, a high attention to detail, and she has dealt with people across lots of industries and areas – anywhere from FMCG, B2B, and running her own business.
He adds, “Her willingness to drive something for others but also do something that pushes herself as well,” was a key factor in what made Alex perfect for the role.
Bridging the Gap for Enhanced Performance in Marketing and Account Management
Alex’s role will cover performance across the Marketing team as well as the Account Management team, says Piper, and will involve overseeing, leading, training, and inspiring Attain’s Account Managers – and their clients – to ensure results are being delivered.
“The role will be a bridge between Account Managers and Production, as well as Account Managers and clients, managing expectations on both sides and ensuring clear communication.”
The Power of Listening:
At Attain, they firmly believe that the key to success lies in listening to their customers. Understanding their needs, preferences, and pain points is the foundation upon which they build their future strategies. In line with this philosophy, they conducted an extensive customer survey that provided invaluable insights into areas where they could enhance their performance and revenue operations.
Enter the Director of Performance & RevOps:
Armed with the knowledge gained from their survey, Attain wasted no time in putting their plans into action. They recognized the need for a dynamic and visionary leader who could steer their performance and revenue operations to new heights. And that’s when they found their star: the Director of Performance & RevOps.
A New Champion:
With a formidable track record in optimizing operational efficiency and boosting revenue, the newly appointed Director of Performance & RevOps brings a wealth of expertise and fresh perspectives to Attain. This strategic visionary will spearhead the implementation of innovative systems and processes, aligning every aspect of the company’s operations with the ultimate goal of delivering an unparalleled experience to their customers.
Unlocking a Bright Future:
Attain’s appointment of the Director of Performance & RevOps is a clear testament to their unwavering commitment to customer satisfaction and continuous improvement. With their finger on the pulse of customer needs, they are poised to revolutionize the way they operate, streamlining processes, and delivering exceptional value at every touchpoint.
In the fast-paced world of business, the ability to adapt and evolve is essential. Attain’s decision to hire a Director of Performance & RevOps demonstrates their dedication to staying at the forefront of their industry. By leveraging customer insights and investing in top talent, they are laying the foundation for a prosperous future. We can’t wait to witness the exciting journey that lies ahead for Attain and the remarkable achievements that their new director will undoubtedly bring to the table. Stay tuned for more updates on Attain’s path to excellence!